Frequently Asked Questions
Everything you need to know about buying second-hand devices with confidence.
What is the quality condition of the devices sold on CompAsia?
Every device undergoes a rigorous 32-step quality check to ensure 100% functionality. We categorize our stock into various cosmetic grades—Excellent, Good, and Fair—so you can choose the one that best fits your budget.
Do the devices come with a warranty?
Yes, all devices purchased from CompAsia Philippines come with a free 1-month warranty. For extra peace of mind, you can opt to extend this warranty to 6 or 12 months during checkout.
What payment methods do you accept?
We support a wide range of payment options including Credit/Debit cards, GCash, Maya, and installment plans via partners like BillEase and Akulaku to make your purchase more affordable.
How long does shipping take within the Philippines?
Orders within Metro Manila typically arrive within 1-3 business days. For provincial orders, please allow 3-7 business days depending on your location and local courier schedules.
Can I return my device if I change my mind?
We offer a 7-day return policy for devices that are found to have manufacturing defects. Please ensure the device is returned in its original condition with all packaging and accessories included.
Are the phones unlocked and ready to use?
Yes, all smartphones sold on CompAsia are network-unlocked, meaning you can use them with any local or international SIM card immediately after setup.