Returns & Exchanges

CompAsia Philippines offers a 7-day replacement policy for manufacturing defects to ensure your pre-owned device meets our high standards of quality and performance. Our goal is to provide a worry-free shopping experience for all our customers seeking high-quality second-hand electronics.

Return Process

• 1.
  Notify Customer Support

  Contact our customer service team within 7 days of receiving your item to report any functional defects or issues with your device.

• 2.
  Technical Assessment

  Provide clear photos or videos of the issue as requested by our team to facilitate a preliminary evaluation of the device's condition.

• 3.
  Secure Packaging and Pickup

  Once approved for return, pack the device securely in its original packaging with all accessories and wait for our courier to collect the item.

• 4.
  Verification and Replacement

  Our technicians will perform a final inspection upon arrival; if the defect is confirmed, we will ship your replacement unit or process a refund.